The challenge
The support team was overwhelmed by manual tracking requests. Clients emailed and called for shipment updates, and reporting was done by hand in spreadsheets.
What we built
- Role-based, multi-tenant security so each client only sees their own shipment data
- Custom HTML/CSS dashboard widgets instead of rigid default views
- Advanced Deluge scripts that sync real-time shipment updates from internal inventory modules to the client dashboard
- REST API connections to the company’s existing systems
The result
60% fewer support tickets, zero data leakage between tenants, and no more manual spreadsheet reporting.